Kora allows you to return a successful payment to a customer, this is called a Refund. Refunds are processed within 48 hours on weekdays (excluding public holidays). You will receive a confirmation once your refund has been initiated and when the refund has been processed successfully.
**All refunds are deducted from your Kora Balance and will be recorded in your balance history.**
How to refund a payment
Payments made to the virtual accounts can be refunded on the Kora dashboard using the steps below:
Click on the transaction to be refunded
On the top right, click on Refunds
Select the refund type, input the reason, then click on 'Confirm Refund'
If you have any issues, do reach out to us on [email protected]
Are fees charged on a refund?
There are no fees charged on a refund. However, the transaction fees charged on the original transaction will not be returned when a refund is processed.
Refunds can only be returned to the source of the original transaction.
If you need more clarification on Refunds, feel free to contact us at [email protected]