Everything you need to know about refunds

Written by Stephanie
Updated over a week ago

Kora allows you to return a successful payment to a customer, this is called a Refund. Refunds are processed within 48 hours on weekdays (excluding public holidays). You will receive a confirmation once your refund has been initiated and when the refund has been processed successfully.

**All refunds are deducted from your Kora Balance and will be recorded in your balance history.**

How to refund a payment

Payments made to the virtual accounts can be refunded on the Kora dashboard using the steps below:

  • Click on the transaction to be refunded

  • On the top right, click on Refunds

  • Select the refund type, input the reason, then click on 'Confirm Refund'

If you have any issues, do reach out to us on [email protected]

Are fees charged on a refund?

There are no fees charged on a refund. However, the transaction fees charged on the original transaction will not be returned when a refund is processed.

Refund Destination

Refunds can only be returned to the source of the original transaction.

If you need more clarification on Refunds, feel free to contact us at [email protected]

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